Frequently Asked Questions

Private Transfer FAQ's

We often have questions about our private transfer services from site visitors, so we have placed some of the more commonly-asked questions here. If you still don't see your question answered, then please contact us.

Pre-Booking Questions

What Car Model Will My Private Transfer Be In?

This depends a lot on the location and the availability of cars from the local operator of the transfer and general information and photos on car types are given on individual booking pages.  Some of our transfers also use private mini-vans, vans, mini-buses, and full-sized buses that allow extra room for luggage or passengers. All vehicles are clean and regularly served and maintained and come with a professional driver. Private transfer cars are not taxis.

Are Car Seats Provided for Children or Infants?

Generally private transfers do not provide these items, but this depends on the location. When booking please make a request in the special comments section and we will see if we can honour your request.

What Do You Accept for Payment for My Transfer?

All of our private transfers are pre-paid by credit card or Paypal.  Some of our transfers do allow for a deposit to hold your spot with the remainder payable to the driver at the end of your transfer.

Is Everything Included in My Transfer?

Yes, all of the prices include everything for your transfer, except for a few select transfers where there are additional charges noted. Gratuities (tips) are left up to you to decide, but we will recommend with your confirmation email what the local tipping custom is.

Do You Provide Luggage Handling?

Most of our local operators are happy to assist with luggage.

Can I bring my Dog with Me on the Transfer?

Small caged dogs, cats, and other pets are generally allowed for both our private and shared shuttle transfers. Please make a note that you will be bringing your pet along in the comments section. Some transfers also welcome larger dogs, but make sure to note this in the comments section. If the local provider cannot accommodate your pet, we will let you know.

How do Your Cruise Port Arrival Transfers Work?

If you are arriving by a cruise and looking for a transfer to an airport or hotel after your cruise, the transfer operator must know what time you will depart the ship and collect your luggage. If your cruise ship is scheduled to arrive say at 07:00, your scheduled departure time from the ship will most likely not be at that time, but some time after as unloading of ships is usually done in groups based on cabin assignments or luggage requirements.

For you cruise ship transfers, please estimate your departure time for your booking.  If there is a change in that departure time then please let us know as soon as possible so we may modify your pickup time.  Many cruise lines will not have exact departure times until the day before your arrival, so we do realize that this is hard to plan for, but we do recommend not booking any flights within 6 hours of the scheduled arrival time just to be sure. Alternatively you can always book your transfer to the airport directly with your cruise line which will guarantee you will get to the airport on time, but this is usually at a greatly inflated price compared to what we offer.

I Have a Meeting in Town, Can I Arrange for the Driver to Wait for Me?

Absolutely!  Please contact us and we can quote a waiting time for you (a few days notice appreciated).

Can My Driver Stop for beer or groceries en route?

Most likely. Please make a note of your request in the comments section and we will let you know.

Why Do You Recommend Booking at Least 48 hours Ahead?

The 48 hours or recommendation is to ensure that your transfer is confirmed and guaranteed by the local operator. While we have seen some requests be confirmed for a booking only 2 hours away, most take several hours to issue. To ensure you have a confirmed transfer, the 48 hours recommendation allows the local operator to confirm and issue the voucher.

Please do not wait until the last minute to book as we have seen many last-minute transfers cancelled as the local operator could not guarantee the transfer in time for your arrival or departure.

Do You Offer Discounts for Multiple Bookings?

Return transfers offer an immediate discount when booking.  If you are making several transfers in the same destination or have a larger party requiring several vehicles at the same time then please let us know in advance and we can put together a discount package price for you.

What are the Additional Contact Details?

We ask upon booking for passenger contact details, should passengers not present themselves at the meeting location shortly after arrival.  Our driver will attempt to contact them to ensure there are no missed connections.  If you are booking for someone else (including travel agents booking for clients), please give any contact details for the arriving passenger(s), including their active mobile phone number or any other internet-based messenger service, including Facebook Messenger, Textnow, Viber, etc or an email address.  If you are booking for someone else, please let them know to turn on their mobile phone or WiFi connection to receive any messages from our driver, especially if they are delayed in the airport terminal or are having difficulty in finding the driver at the meeting point.

Post-Booking Questions

I Have Booked a Transfer, But I Have Not Received My Voucher Yet?

We will confirm transfers immediately after receiving your booking and have verified that there is a driver available to honour your request.  Once confirmed you will receive an email telling you that you are confirmed.  No vouchers are needed for our transfers, but feel free to print out the confirmation email with the emergency contact

What is Your Cancellation Policy?

This is given in our terms and conditions that you must check off when booking.

How Do I Meet My Private Transfer Driver?

All of our private transfers are meet & greet, meaning that the driver will be waiting for you with your name on a piece of paper or whiteboard just outside the secure area where you pick up your luggage or after customs.

What Happens if My Flights Arrives Late?

By giving your flight details when booking, the local operator will monitor your flight and adjust their pickup time to meet your flight. Please see the next question if you cannot find your transfer.

What if I Cannot Find my Private Transfer?

Make sure to call the number given on your confirmation (often an airport help desk can call for you). Please don't arrange another transfer before calling the local operator as transfer refunds are only issued if the local operator fails to show up at the location as provided on the voucher.

Other Questions

Let us know by contacting us.